Customer Integration Services Executive - Madrid, España - Brambles Group

Brambles Group

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:

This role requires a Fluent English & German Speaker.
The new Talent must be located in Madrid, Spain.
No visasponsorship will be provided for this role.

THE CONTEXT

Customer Integration Support is a team responsible for minimizing the transactional operational cost to our customers, whilst enabling best-in-class controls to minimize pallet losses in our paying customers.

The Customer Integration Services executive will be responsible for providing the guidance and technical support needed to define an efficient declaration tool for our customers, defining the actions required, and controlling the progress of the measures put in place in order to ensure the most efficient service to our external customers (Added value).

Ultimately, he/she is responsible for leading and coordinating the implementation of effective end to end standard B2B solutions included in our service catalogue.

YOUR MISSION
Declaration Quality

Reduce the liability for pallet losses amongst our paying customers.
Provide proactive and effective solutions to address declarations failures.
Promote closer relations with CS to improve the Declaration process and maximize the customer experience.
Promote best declaration practices across our customers (i.e. EDI / myCHEP)

B2B EDI Support

Ordering, Declaration & Invoice.
Ensure high levels of accuracy in all new implementations.
EDI Maintenance: Support our Internal & external customers in any query or failure about EDI solutions.

YOUR PROFILE

Degree Level a plus
2 3 years' experience in a customeroriented role.

Skills:

Excellent priority setting skills
Communication skills
Customeroriented
Negotiation skills
Proactive behaviour
Learning on the Fly
Knowledge of SAP, Siebel
Advanced Excel skills
Detailoriented, good data management skills

Languages

Essential:
German and English fluency

Any other EU languages would be a plus

Preferred Education

Bachelors

Preferred Level of Work Experience

3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.