Customer Interface Engineer - Getafe, España - European Satellite Services Provider

European Satellite Services Provider

Empresa verificada

Getafe, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Created in 2009,
ESSP is a young and dynamic company, a
pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services.

Our mission is to operate and provide
Communication, Navigation and Surveillance(CNS) services, among which, the main one is, the
EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

We are recruiting a:

CUSTOMER INTERFACE ENGINEER - (F/M)

We are looking for a
Customer Interface Engineer who will Provide support to EGNOS Service Leader for the management of the
Customer Service Level Agreement (SLA) and related
Key Performance Indicators (KPI) reporting and meetings.

We are looking for an Engineer with
3 years of professional experience in
space or aeronautical domain in an
international/European environment and with
Software development skills.

If you meet the requirement, this position might be for you

Your main responsibilities/activities will be:

Support the EGNOS Service Leader for customer Service Level Agreement and KPI management:
Maintenance and evolution of the
KPI Monitoring Plan including the
Customer SLA and
related KPI reporting, monitoring and analysis,
Preparation of and
Service Provision Management Reports,
Participation and contribution to and
Service Provision Management Meetings.
Support the
Customer and Data Services Team in EDAS and CNS NOTAM proposals and Maritime Service Interface (MSI) related operation, maintenance, monitoring, evolution or reporting.
Support
to software development activities, as needed according to service/business needs.
Support to promotion activities related to EDAS, CNS NOTAM proposals and Maritime Service Interface (MSI) services, as well as the implementation of actions in the scope of the EGNOS Multimodal Action Plan.
EDAS: EGNOS Data Access Service
MSI: Maritime Service Interface
CNS: Communication Navigation Surveillance
NOTAM: Notices to Airmen

PROFILE:

Experience in
customer interfaces:
Reporting and
Service Level Agreements management:
Good knowledge of the
EGNOS Services, SBAS systems archicture and user algorithms.
Experience in
software development activities (at least company internal).
Good communication skills and team player spirit
Strong autonomy and initiative and able to synthesize

JOB REQUIREMENTS:

-
Language: English (B2/C1)

CEFR and Spanish (desirable)

-
Engineering degree or equivalent:

Availability for
regular travels, mainly
in Europe

Human Resources information:

- is held by
the direct manager of the position you applied for (technical interview)
- is held by
HR department

Element of package of remuneration:
-
Variable: bonuses based on objectives
-
Teleworking: up to 3 days/week

-
Health insurance, Life Insurance:

-
Saving plan:

-
Tickets Restaurant:

-
Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling
-
29 holidays (for full time year)

Job Location:
Madrid (Spain)

Type of Contract:
Full time / Permanent

ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.

Job Types:
Full-time, Permanent

Education: