Customer Representative - Barcelona, España - Webhelp

Webhelp
Webhelp
Empresa verificada
Barcelona, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Advisor

Location

  • Barcelona, Spain
    Language
  • Mandarin***
    Description:For one of our clients, a uniquely inventive, technologydriven enterprise focused on the development of highperformance têxtiles, Webhelp Spain is looking for friendly and outgoing individuals, service minded and eager to support other people.


Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.


Responsibilities:

Contact Management

  • Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
  • Ensure correct presentation of the customer's corporate and brand images in all interactions.
Knowledge Management

  • Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
  • Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within Webhelp Spain guidelines.
  • Enrich and localize the knowledge database from new incoming contacts.
  • We offer:
  • Part-time (30 hours/week) from 8.00 to 14:00
  • Permanent contract
  • Salary: 15.384,62 Euros gross/year + up to 2.3078,69 Euros gross/year in bonus (Parttime)
  • Working hours: Monday to Friday
  • Work location: Barcelona or hybrid.
  • Career opportunities.
  • Opportunity to join our international team.
  • Start date: Immediate
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:


  • Native Chinese level speaker and fluent English.
  • Social media experience is a highly appreciated plus
  • Senior Customer experience (at least 2 years would be ideal)

Soft Skills:

  • Self motivated.
  • Team player.
  • Active listening skills.
  • Supportive person.
  • Outgoing and open minded.
  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ CHINA
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