Store Manager Valencia Valencia, Spain Commercial - Philip Morris International

Philip Morris International

Empresa verificada

Valencia, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

One clear purpose - to deliver a smoke-free future.

Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.

With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Introducing smoke-free products shifts the focus of our entire business.

We're fast moving from a B2B to a B2C model - and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation.

Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.

This position is aimed at people who are looking to develop their career within the marketing department, looking for a motivating challenge full of learnings in a strategic area for the company.

Working with exciting projects such as new launches within the RRP category and interacting with different stakeholders locally.

Your 'day to day'

Store Manager is a Brand Ambassador, a leader who support the brand and business. Will be based in Valencia and will contribute to develops and motivate her/his team.

Also he/she Guarantee the correct daily running of the Store in order to ensure sales & profit performance and achieving the best Customer Service level.

BUSINESS MANAGEMENT

Store business analysis follow ups to ensure business performance (P&L, KPIs, both quanti & qualy)
Manage & coach team to ensure the delivering business goals.
Develop monthly & weekly reports for business analysis, action plan implementation follows ups to recover the situation
Build up relationships with local retailers to create brand opportunities.
Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations
Offering an inspiring & creative advice to the customer

OPERATIONS MANAGEMENT

Ensures the stocks management of Operations through appropriate supervision & delegation: Assistant Boutique Manager that will supervise and coordinate all activities in the Front and Back Offices.
Monthly operations report to recover situations
Ensure Back & front office operations management (controlling Backoffice administration)
Monitoring Audits & assessments by the audits team, validating results & implementing action plans
Ensure safety within the Store & transmit to the team
Ensure the customer register in the properly way when its necessary

CUSTOMER MANAGEMENT

Ensures the welcoming to the stores, provided with Sales and Service Standards to ensure the customer expectations.
Spend time on the shop floor & back office, the Boutique Manager will supervise the customer experience service, and provide feedback to the team in a constructive way to recover the situation, supporting the team in selling skills.
Delegate to the assistant Boutique Manager When the Boutique Manager cannot supervise the full Customer Experience
Taking over when a sales expert is facing a client issue
Regularly monitors all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. And shares Action Plans, key learnings with his/her team on a regular basis to improve the global performance

PEOPLE MANAGEMENT

Responsible for building and maintaining a constructive & motivating working environment also capacity to provide constructive Feedback
Responsible to Manage the store team, according to its size and structure.
Working hand in hand with P&C and COD to ensure training plans, on boarding, compensation & benefits
Leading recruitment needs & inductions store
Ensure communication, Back Office organization & maintenance
Responsible for the Preparation & animation of a Daily Briefing to inform the team on key points of focus: Performance, objectives, action plan, additional information, shared goals, etc.
Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities
Manage the staff optimization needs in the store taking care of business peaks to ensure the service.
Completes all career development activities in line with PMS standards.

Who we're looking for

Business School, Hospitality School (desired, not mandatory)
Experience in Retail is a Mandatory > 4 years
Local Language + Additional ( English Intermediate/advance) another language will be desirable
Experience as Boutique Manager preferably in another Retail Company
Microsoft Office: intermediate Excel & Power Point
Key financial aspects of a Store management (P&L, KPIs, drivers, Budget planning and followup)
Qualitative measures of a Boutique performance (Mystery Shopping, NPS)
Store Operational Stan