Italian Customer Service Representative - Barcelona, España - Teleperformance Spain

Teleperformance Spain
Teleperformance Spain
Empresa verificada
Barcelona, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
Teleperformance Spain is looking for Italian Customer Service Representatives.


Responsibilities

  • Provide frontline service to customers and route their calls to the appropriate department
  • Provide a friendly and efficient service in answering customer queries
  • Ensure agreed KPIs are met
  • Perform duties in a compliant manner in accordance with policies and procedures
  • Develop and maintain a working knowledge of our products

Requirements:


  • Native level of Italian
  • Ability to speak and write English fluently
  • Minimum of 2 years customer services experience, preferably in a similar industry
  • Excellent customer focus and the ability to work to tight deadlines


  • IT literate

  • Previous Salesforce knowledge an advantage
  • Excellent time management & telephone etiquette
  • Highly professional written and verbal communication skills
  • Proactive, can work with mínimal supervision

Benefits:


  • Fulltime contract (Monday to Friday, from 9.00 to 18.00)
  • Salary: 17.576,88€ gross/year
  • This is a Hybrid working model in Barcelona.
  • 1 week of initial training
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • International business casual environment
  • Permanent Contract
  • Competitive Benefits package

Contratto di lavoro:
Tempo pieno, Tempo indeterminato


Sede di lavoro:
Di persona
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