Delivery, Senior Associate, Dutch Speaker - Granada, España - Alight
Descripción
Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose.
Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Overall objective
of the Role
To contribute and support the team responsible for the execution of payroll activities and/or data
management/customer services activities, ensuring that output is accurate and on time. Your
responsibilities may be focused on payroll and/or customer services and you will be flexible
supporting either as or when required
Main
Responsibilities:
Delivery Key responsibilities:
- Independently process Payroll End to End to ensure they are delivered as per the agreed
or Customer Service activities as per the agreed calendar and KPIs
- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of
- Support and knowledge transfer Apprentices and/or Associates on Data Management or
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Support System Maintenance Testing
- Liaise and transact with Third Parties
- SOC Controls completed on time and with the necessary evidences
- Support and contribute to root cause analysis to ensure details are accurate and that feasible
- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into
- Maintenance of DWIs to ensure processes are up to date and reflective of the service
- All system issues/defects are reported correctly and tickets are logged with the necessary details
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed accurately and on time
- Alight Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all Alight announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned
Specialist JL- Delivery 2/2
Key Criteria to
monitor
performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Demonstrate professionalism and act responsibly
Competencies
- Be Accountable
- Take advantage of the World of Opportunity and demonstrate personal
collaborating and sharing knowledge to accomplish personal and team results.
- Solve Problems
- Be a resourceful problem solver by proactively identifying problems or
- Take Ownership
- Proactively seeks clarity of role, accomplishment of individual & team
- Be Client Centric
- Actively responds to meeting the expectations and requirements of internal
priorities
- Be Effective
- Demonstrate knowledge of the Alight Way, our values and levers for success.
maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
IV. REQUIRED EXPERIENCE
Professional /
Job Experience
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Selfmotivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while
Academic Degree
Education and
Training
Essential
- BA/BS in a businessrelated field such as Accounting, Human Resources, Business
- 23 years relevant experience administering Payroll or Health &
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