IT Onsite Technician - Madrid, España - D-ploy

D-ploy

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

D-ploy is an
IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

By building relationships and trusted partnerships within the
IT community, we optimize our customer's
IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.

We are focused on creating value where
IT counts, join us

Tasks and Responsibilities:

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
First and second level technical support calls/tickets/user interaction
Provide prompt responses to IT related questions from endusers
Reliable documentation of all enduser interactions in customer ticket system 'Service Now' (e.g., incidents, requests)
Create, maintain, utilize knowledge articles
Provide IT onboarding trainings to new starters
Contribute to continuous improvement initiatives

Requirements:

Language skills: fluent Spanish (native preferred), fluent English, other languages are a plus
5+ years of experience in a similar role
Strong problem solving/analytical abilities
Excellent communication skills and customer orientation
Attention to detail and ability to multitask, handling multiple stakeholders
Ability to prioritize and willingness to work selfsufficiently and well organized
Team player and supportive personality
Experience in regulated IT environments is a plus (e.g., GxP)

Benefits