Salesforce Technical Administrator - Barcelona, España - FCM Lab

FCM Lab

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

WHO ARE WE ?

FCM Travel is one of the largest and fastest-growing global business travel management companies with a worldwide reach in almost 100 countries.

FCM in Barcelona represents a tribe of more than 110 teammates, united by a single mission:

developing and ensuring the best services and technology products to support business travelers in their trips around the globe.

THE JOB
We have recently completed rebuilding our 15+ year legacy Salesforce instance.

Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes.

The business processes we enable in our Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support.

We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers.

This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms.

This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

YOUR MISSIONS

Align business processes with Salesforce best practices and help ensure solutions deliver measurable business benefits
Collaborate on solution design
Assist with translating functional business requirements to technical design focused on enabling the business and support
creation of User Stories within a Product Backlog:
Assist with identifying unnecessary technical debt
Provide escalated technical user support particularly post deployment (bugs/issues and data requests where Level 1, 2, 3 support teams require assistance)

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Design, configure, develop solutions using the full Salesforce toolset focused on declarative first

Configure objects, fields, page layouts, lightning record pages, record types, etc in SFDC, ensuring alignment with requirements and existing security and structure

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Work closely with business analysts and stakeholders to review business process and optimization of current solutions
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Review, manage, regression test

Salesforce releases (3x per year)
Assist with testing/QA (Peer Review)
Support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans
Support Deployment process by working within Sandbox environments and moving components through environments
Work with Developers to provide direction where advanced solutions are required
Create and maintain detailed documentation for technical design, case/ticket notes, lessons learned
Communicate and update project status for tasks assigned
Work with Support, Governance, Enablement teams on roll out to Users

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3-5 years hands on experience with Salesforce, ideally with an administration role
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Certified Salesforce Administrator or higher

Experience with
Lightning UI:
Experience in training and supporting nontechnical staff in the use of Salesforce
Strong analytical and problemsolving skills, as well as troubleshooting expertise
Ability to prioritize effectively and escalate issues as required
Strong working knowledge of
Salesforce configuration (Process Builder, Formula fields, Validation rules)
Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
Experience working with
Agile development teams using SCRUM:
Strong ability to perform data cleansing and mass updates for users
Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
Knows how to embrace conflict to achieve a win/win outcome for all parties involved
Strong understanding of Salesforce core data model (Sales & Service Cloud)

WHY FCM SPAIN ?**As well as being a fun company to work:

We offer our team the choice between working 100% Remote, or in
hybrid in a great location in the center of Barcelona (Plaza Catalunya)
We offer you an interesting package: Participation in the private mutual insurance company + Attractive remuneration
30 days off/year + reduced time during summer + Barcelona bank holidays
Discounts to access your favorite gym (Andjoy app)
Free language platform
Employee Retention share scheme
Several activities organized by the ambassadors
Free coffee, drinks, snacks and fruits at the office
A modern and human management focused on personal development, to support you in the evolution of your career

We truly think personality is important so bring it on

Contract type:
Permanent contract

Work permit or right to work in Spain: mandatory

Starting date :

ASAP

Location:
Plaza Catalunya, Barcelona (or remote from Spain)