Customer Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Location

Barcelona, Spain***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

We're on the lookout for
Flemish-speaking Customer Representatives (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role
As a C
ustomer Service Representative on our team, you will:

Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
Provide good customer service with the aid of highquality technical knowledge and the technical knowledge gained from the internal training and support systems
Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered
Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position

Concentrix + Webhelp is a great match if you:

Are proficient or bilingual in Flemish and French with advanced English
Have interest in the healthcare industry
Have a good understanding of the MS Office environment is essential

It will be a plus if you have:

A strong technical affinity, experience in technical field
Experience in BusinesstoConsumer (B2C) or BusinesstoBusiness (B2B)

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Full-time 39 hours/week contract: Monday to Thursday 09:00 to 18:00, Friday 9:00 to 17:00
Salary euros gross/year + up to 3000 euros gross/year in bonus
Central location in Barcelona
Bringafriend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Reimagine the best version of you

Concentrix + Webhelp is an equal opportunity employer

RRQ BELGIUM