Senior Field Enablement Manager, Customer Success - Madrid, España - OneTrust

OneTrust
OneTrust
Empresa verificada
Madrid, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

Strength in Trust:


OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage.

Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust.

Over 14,000 customers use OneTrust's technology, including half of the Global 2,000.

OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.


The Challenge:


  • The Customer Success organization is crucial to ensuring all OneTrust customers feel supported across their journey, feel confident in continually adopting the products they've purchased, and know how to grow their Trust programs over time.
  • This role will support the upskilling and continued education of the CSM Team, inclusive of individual Customer Success Managers, technical Customer Success Architects, and the Customer Success Leadership Team.
This is a hybrid role that must reside in Madrid, Spain. Relocation may be provided.


Your Mission:


  • Strategize on key initiatives alongside of Global CSM Leadership and CSM Operations Leadership
  • Liaise with Product, Product Marketing, Operations, and to build and deliver content
  • Streamline complex information across into easily digestible formats (either through online learning, in person learning, or some hybrid) to ensure CSM success
  • Leverage enablement data to identify knowledge and skill gaps across the CSM organization and deliver programs to rectify
  • Build, deliver, and measure success of product and process education
  • Design quarterly enablement calendars for live and selfled enablement
  • Build engaging online learning material and certifications to support CSM Team objectives
  • Collaborate with Sr. Leaders on driving outcomes by reviewing data and efficacy of enablement programs on a monthly cadence

You Are:


  • Minimum of 5 years in SaaS
  • Minimum of 3 years in a CSM or CS Operations position
  • Proficiency in Salesforce
  • Proof of delivery of Training or mentorship programs
  • Experience working directly with Senior Leadership Teams
  • 30% travel required for position, domestic and international
  • Crossfunctional, strategic team leader
  • Selfmotivated and confident in ability to build and deliver playbooks, trainings, and powerful educational programs
  • Excellent communicator
  • Bias towards action
  • Dynamic and audible ready
  • Growth mindset

Extra Awesome:


  • Bilingual (Spanish)
  • Implemented or run Enablement programs
  • Knowledge of the legal/regulatory/compliance market
  • Experience in Privacy, Security, Compliance, Third Party Risk, or Consent Management

Where we Work:

We are committed to a_ flexible_ approach informed by a set of guiding principles.

You'll see that reflected in our worker designations:
"Office-flex" and "Location-flex".

  • Officeflex: Like a traditional hybrid model, OneTrust "Officeflex" employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
  • Locationflex: Similar to other companies' remote policies, for OneTrust "Locationflex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.


Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.


Benefits:


Resources:

Check out the following to learn more about OneTrust and its people:

  • OneTrust Careers on YouTube

Your Data:

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview
. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.


Our Commitment to You:

When you join OneTrust you are stepping onto a launching pad — the countdown has begun.

The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work.

As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people f
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