Travel Booking Agent - Malaga, España - David Kennedy Recruitment
Descripción
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Norwegian-speaking Travel Booking Agent for their Benalmádena office.
Position:
Travel Booking Agent (Norwegian)
Location:
Málaga, Spain
Employment type:
Full-time
Remuneration:
Base salary + bonuses.
DUTIES AND RESPONSIBILITIES
- Handle customer inquiries and provide support for travelrelated questions
- Make flight reservations and modify existing reservations using Amadeus
- Verify ticket rules and regulations regarding cancellations and changes
- Offer prompt, reliable, and accurate information to customers, maintaining effective communication and ensure timely resolution of customer calls while delivering highquality support
- Log all interactions accurately using the Client's Contact Management System
- Adapt support approach to accommodate customers of varying experience levels
- Educate customers on support options and steps taken to resolve their issues
- Maintain positive communication with team members, customers, and partners
- Escalate issues to the appropriate department following Client's Procedures.
REQUIREMENTS:
- Native/fluent Norwegian spoken and written
- Fluency in English (training, materials, systems, and technical terminology)
- High school diploma or equivalent
- Ticketing skills and familiarity with IATA preferred but not a mus
- Proficiency in Amadeus reservation system
- Customer service experience in the travel industry is nice to hav
- Previous business travel experience is preferre
- Excellent customer service, written, verbal, and organisational skills
- Familiarity with computer technology and devices (e.g., PCs, tablets, smartphones)
- Fluency in the market's language (written and verbal)
- Motivated and positive individual
- Ability to work independently and in a team
- Strong multitasking, keyboarding, and active listening skills
- Skillful paraphrasing of conversations, Outstanding verbal and written communication skill
- Ability to find solutions following written procedures and guidelines
- Takes ownership of customer issues
- Effective in defusing angry customers through social and customer skills
- Ability to identify and address root problems.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
Más ofertas de trabajo de David Kennedy Recruitment
-
Customer Service Representative
Barcelona, España - hace 3 semanas
-
Inbound Sales Representative
Torremolinos, España - hace 2 semanas
-
Temporary Customer Service Representative
Barcelona, España - hace 2 semanas
-
Head of Forecasting, Workforce Management and
Barcelona, España - hace 2 semanas
-
Account Manager
Malaga, España - hace 3 días
-
Freelance Swedish Recruitment Partner
Barcelona, España - hace 3 semanas