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    Dutch Payroll Consultant - Granada, España - Alight

    Alight
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    Alight background
    Temporary
    Descripción

    Our Story

    At Alight, we believe that a company's success hinges on its people. Our mission is to support and empower our team members to grow with purpose and to always "Be Alight."

    Our Values:

    • Champion People – cultivate empathy and foster a sense of belonging for all.
    • Grow with Purpose – be inspired by the higher purpose of enriching lives.
    • Be Alight – act with honesty, authenticity, and uplift others.

    Our passion lies in connecting purpose with passion. Leveraging our expertise in human insights and cloud technology, we enable companies and employees worldwide to make informed decisions that impact lives.

    With a robust total rewards package, continuous learning opportunities, and vast potential in a growing global organization, Alight is the ideal place to leverage your passion.

    Join our team if you champion people, strive to grow with purpose by acting with integrity, and embody the essence of being Alight.

    The Role

    The primary goal is to contribute to the team responsible for executing payroll activities and/or managing customer services efficiently and accurately. You will play a crucial role in ensuring timely and precise delivery of outputs related to payroll and customer services.

    Responsibilities

    • Independently handle end-to-end payroll processing to meet agreed timelines and key performance indicators (KPIs) or manage data/customer service activities following established schedules and KPIs.
    • Support statutory and year-end reporting deadlines according to agreed timelines and KPIs.
    • Utilize payroll expertise to address client inquiries and ensure a solid grasp of country-specific regulations.
    • Provide guidance and mentorship to apprentices and associates on data management or customer service tasks.
    • Ensure timely response to tickets and calls within Service Level Agreement (SLA) timelines and standards.
    • Support system maintenance testing and collaborate with third parties.
    • Complete SOC controls promptly and with necessary documentation.
    • Contribute to root cause analysis for accurate details and propose preventive measures to minimize recurrences.
    • Conduct knowledge transfer sessions effectively and ensure comprehension among the audience.
    • Maintain documented work instructions to ensure up-to-date processes reflective of service standards.
    • Report system issues/defects accurately and generate necessary tickets with details for investigation.
    • Alert Service Manager about any deviations from standard service scope.
    • Demonstrate ability to handle sensitive and confidential information appropriately.
    • Participate in team meetings and promptly raise any concerns to the Service Manager.
    • Foster positive relationships with internal stakeholders and provide updates as needed.

    Requirements

    • Achieve 100% compliance with customer SLA agreements.
    • Demonstrate professionalism and accountability.
    • Adhere to security, compliance procedures, and quality standards.
    • Be proactive in problem-solving and offer creative solutions for continuous improvement.
    • Show ownership by clarifying roles, achieving objectives, and seeking growth opportunities.
    • Deliver client-centric solutions and balance client needs with organizational priorities.
    • Demonstrate understanding of company values and standards for maximum productivity.
    • Be flexible to support a dynamic global environment.
    • Have keen attention to detail.
    • Possess excellent written and verbal Dutch skills and proficient English skills.
    • Self-motivated with a willingness to learn.

    Flexible Working

    We promote flexible working arrangements to help you achieve work-life balance. Alight is a pioneer in flexible workspaces and has been recognized as a top company for remote jobs.

    Benefits

    Our benefits cater to the holistic well-being of individuals, covering health, finances, personal life, and mental wellness. We provide various health coverage options, wellness programs, retirement plans, leave policies, and learning opportunities in addition to voluntary benefits.

    By applying to work at Alight, you acknowledge that an offer is contingent on successfully completing a background check aligned with our employment policies. Background checks may include verification of various aspects based on the job nature.

    Our Commitment to Diversity and Inclusion

    At Alight, we are dedicated to fostering diversity, equity, and inclusion. We value and celebrate differences, striving to create an environment where all individuals feel valued, respected, and supported. We recognize that diverse teams drive innovation and success.

    We welcome individuals from all backgrounds and are committed to nurturing a culture that promotes the growth and well-being of every employee. Join us in shaping a more inclusive and brighter future.

    Diversity Policy Statement

    Alight upholds equal employment opportunities and prohibits discrimination based on various factors. We actively promote the employment and advancement of qualified individuals, prioritizing diversity and inclusivity.

    We provide reasonable accommodations for employees and applicants with disabilities or sincerely held religious beliefs, unless it poses undue hardship. Applicants can request accommodations through their recruiter.

    Authorization to Work in the Employing Country

    Applicants must have work authorization without the need for future visa sponsorship in the Employing Country to be considered for employment with Alight in that country.

    This job description does not limit the organization's right to assign duties to other entities, subsidiaries, partners, or buyers of Alight business units.

    We offer a competitive rewards package, ongoing education, and abundant growth opportunities within our expanding global organization.


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