Onboarding Manager for European Comission in - Bilbao, España - The White Team
Descripción
1. DESCRIPTION OF THE TASKSFollowing tasks will be performed by external service provider:
- Customer relationship management aiming at the adoption of digital solutions.
- Creation of stakeholder maps or similar.
- Creation of adoption dashboards and reports.
- Overseeing the adoption journey of several types of stakeholders.
- Resolving stakeholder complaints quickly and efficiently.
- Contributing to the success of digital projects and initiatives by keeping stakeholders
- Identifying the services needed to ensure stakeholder satisfaction.
- Autonomously turn communication objectives into strategies, tasks and activities and
- Managing communications and defining strategies to increase results in line with defined
- Creating and enforcing plans that help meet the needs of stakeholders.
- Reporting to relevant structures.
- Ensuring effective quality assurance and the overall integrity of the projects, and
corporate, technical and specialist standards.
- Monitoring expenditure and costs against delivered and realised benefits as the projects
- Ensuring the delivery of new products or services from projects is to the appropriate level
on time and within budget, in accordance with the project plan and governance
arrangements.
- Ensuring there is allocation of common resources and skills within the projects.
- LEVEL OF EDUCATION
typically corresponds to a master's degree of 5 years.
- KNOWLEDGE AND SKILLS
- Knowledge of customer relationship management practices and tools.
- Knowledge in using tools to build adoption dashboards and reports.
- Knowledge in analyzing customer segments, e.g. experiencing a specific product problem.
- Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and
- Effective leadership, interpersonal and communication skills.
- Ability to command respect and to create a sense of community amongst the members of
- Excellent knowledge of techniques for planning, monitoring projects.
- Sound business case development and approvals skills.
- Excellent knowledge of project management methods such as RUP, Agile, PM2, Prince
- Good knowledge of budgeting and resource allocation procedures.
- Sufficient seniority and credibility to advise project teams on their projects in relation to
- The ability to find ways of solving or preempting problems.
- Practical experience in information extraction, as well as from big data sources is highly
- Ability to work autonomously, managing his/her own workload independently, providing
updates, liaising with others and escalating issues as appropriate.
- Strong interpersonal skills and ability to understand what each stakeholder wants and
- Aptitude to foster positive relationships.
- Ability to prepare clear and wellstructured documents, and presentations.
- Teamwork and leadership skills, including ability to work in a friendly, organized, and well
manner also under pressure.
- Excellent communication skills with technical and nontechnical audiences.
- Analysis and problemsolving skills and attitude.
- Ability to participate in technical meetings and good communication skills.
- SPECIFIC EXPERTISE
- Experience in the use of Atlassian collaborative tools (Confluence, Jira and Jira Align) and
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