Swedish Speaking Technical Support - Malaga, España - Recruitment Direct Ltd

Recruitment Direct Ltd

Empresa verificada

Malaga, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Swedish Speaking Technical Support Advisor

Benalmadena, Spain
€18,400 + bonus + relocation of €500

Responsibilities:

The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals.

He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

Main Tasks

Identify and analyse the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of highquality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

Job Requirements

Native level Swedish
Enough understanding of the English language to follow training.
Preferably with a completed ICT training.
A strong technical affinity, experience in technical field is a plus

Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)

A good understanding of the MS Office environment is essential.
Good telephone etiquette.
Experience in BusinesstoConsumer (B2C) or BusinesstoBusiness (B2B) environment is beneficial.

Competencies