Customer Support - En remoto, España - CPM

CPM

Empresa verificada

En remoto, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Description:

_ What will you be doing_

Create a positive dialogue & interaction with the dealers and consumers.
To have an understanding of client activity, campaign, and product information.
Assist and guide customers with all the required knowledge
Respond appropriately to consumer needs and handle complaints and objections with empathy.
Build and maintain rapport with customers, prospects, colleagues, and clients.
Meet personal and quality compliance standards & individual performance targets in line with CPM requirements, contributing to the teams/personnel target/SLAs
Attend training and briefing sessions (internally and externally) as necessary to gain expertise and understanding of client and contact centre requirements

Requirements:

_ What are we looking for___**- Fluency in required languages and multicultural communication skills

Excellent Customer Service skills and experience
Excellent communication skills and the ability to build rapport
Brand orientation for LiveWire as a premium brand and deliver the service accordingly
Time management skills to ensure service coverage
High sense of professionalism

Benefits:

_ What do we offer? _

Parttime contract (12 hours per week), working Saturday/Sundays (9 am 3 pm)
Salary: Based on 19,000€ per year (5,849€)
Professional training that optimally prepares you for your job
Location: Barcelona, Spain
WFH
Start Date: April 2023

_Note:
__Y_ou would need to be available to work full-time during your training period which is a length of 1 week, Monday to Friday_

At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

What we are about We're People People
We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients daily.

**_ CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status_