Emma Project - Madrid, España - Radisson Hotel Group, Madrid Office-Information Technology

Radisson Hotel Group, Madrid Office-Information Technology

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries.

The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future.

Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time.

Together, we make Every Moment Matter.

EMMA is Radisson Hotel Group's new exclusive unified technology platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters. Radisson Hotel Group will implement EMMA in its hotels, and we are now looking for a
EMMA Project - POS Expert to join our dynamic team here at Radisson Hotel Group to assist the Implementation Lead in the smooth and proper implementation of the EMMA system in our hotels' portfolio.

Key roles and responsibilities:

Gives onsite support on the POS solution for implementation
Performs system configuration and data migration activities 3. Manages risks and issues, successfully and rapidly escalating them (when necessary) following up and resolving them
Delivers excellent support in a clientfacing environment in F&B (Front Desk and M&E departments when required)
Delivers onthejobtraining and support on the POS solution to hotel staff and management
Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system
Assist in any other activities on site or remotely, as required, to further develop the processes, training etc. to improve

Competencies & skills requirements:

Administration skills and highly organized

Operations

Strong Interpersonal Communication skills
Training experience preferred.
Selfmotivated problem solver; able to thrive in a dynamic and customerfocused environment.
Strong organizational and troubleshooting skills with precise attention to detail
Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
Highly analytical, technically proficient, and able to learn new tools and software quickly
Strong listening skills; demonstrated ability to ask effective questions
Ability to create reports and a strong understanding of database principles

Job requirements and qualifications:

Experience in the Food & Beverage
Minimum education: Bachelor's degree
Minimum experience: 23 years
Language skills: English (required), Spanish and French are a plus
Travel requirements: 80% travel (domestic and international)

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world.

At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

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