Application Support Team Lead - Malaga, España - Ebury
Descripción
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Application Support Team Lead
Ebury Malaga - 4 days a week office based working**
Responsibilities:This role requires the ability to develop effective working relationships with colleagues within and beyond Tech Services, in order to ensure that a consistent, high quality service is delivered by the Application Support team. This is a hands-on, fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge and experience.
Requirements:
- Excellent verbal and written communication skills
- An active / empathic listener
- Excellent organisational skills with the ability to multitask
- Ability to manage own time effectively and to be prompt and punctual
- Experience of working effectively within a team and collaborating with others to achieve a goal
- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problemsolving techniques
- Has drive, selfmotivation and ability to work under own initiative
- Knowledge and understanding of best practice frameworks (eg ITIL) for delivery of IT services
- Ability to clearly and accurately communicate processes and procedures verbally and in writing
- Ability to produce management information reports from applicable tools
- Experience of developing professional and effective working relationships with customers and key stakeholders
- Experience of delivering a high level of customer service
Bonus points:
- ITIL Foundation or higher
- Experience of coaching and/or mentoring staff
- Experience of managing the work of others
- Knowledge and experience of best practice in customer service and/or IT service management
LI-ONSITE
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide.
From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off:
in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including
Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._
Más ofertas de trabajo de Ebury
-
Onboarding Analyst
Málaga, España - hace 1 semana
-
Product Owner
Madrid, España - hace 3 semanas
-
Senior Financial Accountant
Madrid, España - hace 2 semanas
-
Transaction Monitoring Analyst
León, España - hace 1 semana
-
FX Dealer
Barcelona, España - hace 4 semanas
-
Compliance Monitoring Manager
Malaga, España - hace 2 semanas