- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthrough and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customer.
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
- Experience working with Zohodesk or other support/service software
- Primary fluency in verbal and written communication skills in German is mandatory.
- Our team grew 3x
- We raised $30 million in funding from Summit Partners
- We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers
- We are a remote-first organization and accept work from home as the norm.
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product (NPS in the 70s, Customer reviews here)
- Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
- We are a freemium product, so marketing leads the charge on customer acquisition.
-
Payroll -Customer Support Specialist
hace 1 semana
Link Soluciones Informáticas Las Palmas de Gran Canaria, EspañaEnviar mensaje directo al anunciante de Link Soluciones Informáticas Somos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, pym ...
-
Payroll -Customer Support Specialist
hace 6 días
Link Soluciones Informáticas Las Palmas de Gran Canaria, EspañaEnviar mensaje directo al anunciante de Link Soluciones Informáticas · Somos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, ...
-
Payroll -Customer Support Specialist
hace 2 semanas
Link Soluciones Informáticas Las Palmas de Gran Canaria, EspañaEnviar mensaje directo al anunciante de Link Soluciones InformáticasSomos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, pyme ...
-
Payroll -Customer Support Specialist
hace 1 semana
Link Soluciones Informáticas Las Palmas de Gran Canaria, EspañaEnviar mensaje directo al anunciante de Link Soluciones InformáticasSomos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, pyme ...
-
Payroll -Customer Support Specialist
hace 1 semana
Link Soluciones Informáticas Las Palmas de Gran Canaria, EspañaEnviar mensaje directo al anunciante de Link Soluciones InformáticasSomos una compañía que ofrece consultoría tecnológica integral y soluciones de software innovadoras para la actividad profesional de asesorías, despachos, departamentos de recursos humanos, grandes empresas, pyme ...
-
Account Executive Healthcare Diagnostic Imaging
hace 2 semanas
Siemens Healthineers Gran Canaria, Las Palmas provincia, EspañaDo you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. ...
-
Account Executive Healthcare Diagnostic Imaging
hace 1 semana
Siemens Healthineers Las Palmas de Gran Canaria, EspañaDo you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. ...
-
Account Executive Healthcare Diagnostic Imaging
hace 4 días
Siemens Digital Industries Software Gran Canaria, Las Palmas provincia, EspañaDo you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. ...
-
Conseiller Vendeur Expert Local
hace 1 semana
Altai Canarias Telde, España**Altaï Canarias**: Implantée aux Canaries à El Medano, sur l'île de Tenerife, notre agence locale est avant tout spécialiste de l'organisation de voyages d'aventure aux Canaries. Altaï Canarias est une marque du groupe Altaï qui réunit une centaine de collaborateurs en France pa ...
-
Masajista
hace 2 semanas
Radisson Blu Resort & Spa, Gran Canaria Mogan - Spa & Recreation Telde, EspañaThe Spa & Recreation Specialist supports the strategic plans and objectives of the Leisure Department. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collabor ...
-
Kitchen/ Bar Support, Playa del Ingles
hace 2 semanas
Doesburg Playa del Ingles, España** The Heart of the Kitchen & Bar in Playa del Ingles**** · **Are You Our Unsung Hero?** · In the vibrant Playa del Ingles, where both culinary dreams and refreshing drinks come to life, various dining and drinking establishments are seeking that silent force to complete their te ...
-
Managed Web Hosting Technical Support
hace 1 día
Doesburg Playa de Tauro, EspañaVoor een bekende en snelgroeiende speler in de Nederlandse Webhosting-sector zijn we op zoek naar de echte hosting kenners. We zoeken een · **Technical Support Specialist** · We werken hybride en bieden zowel ruimte voor thuiswerken als het werken op 1 van onze werkplekken: locat ...
-
Brand Specialist/Account Manager Spanish
hace 1 semana
Amazon Las Palmas de Gran Canaria, Las Palmas, EspañaBrand Specialist/Account Manager Spanish - Romania · Job ID: | Amazon Spain Services, S.L.U. - B76 · Please note that the role is based in Romania and relocation will be required. · strives to be Earth's most customer-centric company where people can find and discover virtually ...
-
After Sales Wind Farm Asset Engineer
hace 1 semana
Enercon Las Palmas de Gran Canaria, EspañaYour Main Roles, Responsibilities and Expectations Expert for all technical issues during operational / service phase. Responsible for monitoring the contractually agreed, technical performance of a wind farm by analyzing performance data, provision of reports and advise for both ...
-
Brand Specialist/Account Manager Spanish
hace 1 semana
Amazon Las Palmas de Gran Canaria, EspañaBrand Specialist/Account Manager Spanish - RomaniaJob ID: | Amazon Spain Services, S.L.U. - B76 · Please note that the role is based in Romania and relocation will be required. · strives to be Earth's most customer-centric company where people can find and discover virtually anyt ...
-
After Sales Wind Farm Asset Engineer
hace 1 semana
Enercon Las Palmas de Gran Canaria, EspañaYour Main Roles, Responsibilities and ExpectationsExpert for all technical issues during operational / service phase.Responsible for monitoring the contractually agreed, technical performance of a wind farm by analyzing performance data, provision of reports and advise for both c ...
-
Philip Morris International , Las Palmas de Gran Canaria, España De jornada completaSr. Specialist External Affairs and Communication – Canary IslandsOne clear purpose - to deliver a smoke-free future.Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by bu ...
German Customer Support Specialist - Las Palmas de Gran Canaria, España - PriceLabs
Descripción
About the Role:In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.
If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually. The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe and have a work permit. Key responsibilities:
About You:
Must have:
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.Tip: Avoid using AI-generated responses. We want to hear from you
About PriceLabs: PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
Our customer base grew 10x since 2019 and in 2022:
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.