Head of Customer Happiness at Holidog - Barcelona, España - Hector Kitchen

Hector Kitchen

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Holidog is present in 10 countries across Europe and is seeking a passionate and effective Head of Customer Happiness, who is a proficient French speaker, to drive our growth and ensure exceptional customer satisfaction.

About Holidog:
Holidog is the premier marketplace in France for dog-sitting services, connecting pet owners with trusted caregivers.

With a strong presence in 10 European countries, we are committed to providing the best possible experience for both our customers and service providers.

Key Responsibilities:

Lead a team of 4 content moderators to maintain highquality content on our platform.
Take complete ownership of each customer happiness process, consistently questioning and implementing improvements.
Contribute to the creation of new organizational routines to optimize time and reduce errors within the company.
Actively propose new ideas to enhance Holidog's growth and improve customer experiences.
Monitor customer happiness KPIs and promptly address any issues that may arise.
Work to enhance Holidog's ereputation through exceptional customer experiences.

Requirements:

3+ years of experience in managing customer happiness processes.
Proficient French speaker with fluency in English and proficiency in other European languages as a plus.
Obsessed with customer satisfaction and delivering excellent service.
Strong leadership and team management skills.
Highly organized with excellent attention to detail.
Innovative mindset, continuously seeking ways to improve processes.

WHY JOIN US?

If you are a proficient French speaker passionate about customer satisfaction and ready to lead a talented team to new heights, we want to hear from you Join Holidog and play a crucial role in shaping our customer happiness department, driving our growth across Europe, and bringing your innovative ideas to life.

Employment Details:

Position:
Head of Customer Happiness

Employment Type:
Full-time

Contract Options:
Freelance or Permanent

Remuneration: 40, ,000€ per year

Type d'emploi :
Temps plein

Salaire : 40 000,00€ à 45 000,00€ par an

Langue: