Reservations Coordinator - Barcelona, España - Sircle Collection

Sircle Collection

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

WE ARE EXPANDING TO MILAN

Just a short walk from Sircle Milan which will be opened in 2024, we're thrilled to be opening our first Max Brown property in Italy, offering a laid-back and down-to-earth vibe in a dynamic and creative city that's teeming with fashion, art and culture.

This will also be our first property opening in Milan and our newest Max Brown outpost, featuring 64 rooms that are perfect for leisure travelers.

Inside you'll find all of the Max Brown essentials - great coffee, the finest records, and the most comfortable beds around.

You will be based in our cosy Barcelona office where a regional team is working for our 2 hotels in Spain.

We are looking for you to be part of our awesome reservations team.

In your role as Reservations Coordinator you will be responsible for processing and booking individual and group reservations for Max Brown Milan.

You ensure that all our guests' requirements are met and know exactly how to react to any requested changes.

Your mission is to communicate with the guest as well as the hotels in the best way in order to achieve the highest possible revenue and provide exceptional customer service experience.

RESPONSIBILITIES

You process and book all individual bookings for our Max Brown in Milan;
You ensure that all our guests' requirements are met;
You actively up

- and cross sell services and facilities of individual hotels;

You process options, special requests and changes to existing reservations correctly and in a timely manner;
You handle financially related tasks such as preparing pro forma invoices, handling commission, etc.;
You handle administrative tasks based on a daily checklist, such as checking arrivals, monitoring activities, etc.;
You work closely with the Front Desks to boost the revenues and customer satisfaction

CONTRACT CONDITIONS

Working 32 hours / week
Gross salary: 1555€
Permanent contract
Starting date: September
Office: Barcelona (Paseo de Gracia)

BENEFITS

Work that sparks real connections
Competitive compensation and benefits.
Personal and professional development opportunities.
A day off to celebrate your birthday.
One free night's stay at one of our amazing hotels every year.
Employee rates at all our properties.
Corporate Benefits website with many offers
You are a passionate and enthusiastic sales person who loves to exceed the wishes of the guest and can unburden the guest.
You have an eye for detail and proactively think along and come with solutions.
You will join a dynamic and fastpaced company with a lot of potential and you will be based in Barcelona because our regional Booking Office team is based there.
You will report directly to the Regional Director of Sales which is also working from the Barcelona office.
You are a native Italian speaker and you speak English too.