Emea Customer Success Director - En remoto, España - Luka Global Group

Luka Global Group

Empresa verificada

En remoto, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Job Information:

Industry

Digital Health

Remote Job

This is a remote position.

Our B2B2C client, a well-funded, fast-growing European telemedicine start-up, is perfectly poised to capitalise on this high growth global market.

Through intelligent and thoughtful design, their efficient, user-friendly services enjoy utilisation rates 3X industry average, but at a fraction of the cost of competitors.

Their highly automated AI-driven technology is strategically designed to deploy frictionlessly across different jurisdictions at scale, internationally and rapidly. It is already in use across 37 countries and 22 languages.

Due to exploding interest from their global corporate clients (pharmaceutical companies, insurers, etc), they seek an innovative leader to drive their customer success strategy.

Your role will be to build high quality, trusting relationships with key clients to understand their needs and wishes and to convert those into features that add value to them and their customers.

Responsibilities:_
Build and lead the client success team
Continually improve client onboarding and support procedures
Build partnershipbased solid relationships with clients
Diagnose client needs and tailor solutions accordingly
Facilitate service extensions and enhancements for existing clients
Expand commercial relationships and opportunities with clients
Track and analyse KPIs to ensure constant service improvement
Build relationships between clients and the internal support team
Work with the medical and development teams as client advocate

Requirements:

Experience:_
Technology savvy with experience managing technical projects
Strong understanding of insurance, pharma or healthcare sectors
Ideally, experience in the telemedicine or digital health space
Prior experience in customer success roles
Prior team leadership experience
Skills_
Comprehensive project management skills
Analytic and evidencebased decisionmaking
Excellent spoken and written communication
People skills management and relationship building
Professional English essential
Additional languages are a big plus
Attributes:_
Effective leader, able to inspire and motivate others

- 'Customer-first' mindset, empathic and active listener

Persuasiveness and an articulate communicator
Creative thinker and problem solver
Collaborator, able to work with multidisciplinary teams
Networker, able to connect people to find solutions
A lifelong learner who seeks growth opportunities
A selforganised and structured approach to work
Entrepreneurial, can handle fast pace and change

Benefits:

This is a unique opportunity to join a highly competent international team of entrepreneurs at a pivotal point for their business.

Their company culture is positive, dynamic and people-focused, with regular in-person meet-ups to foster a sense of team.

You will inherit an established functional business area but with a mandate to build and augment it in preparation for large-scale growth.

You will have the opportunity to travel internationally to meet clients and colleagues alike.

You must enjoy being part of a mission to escalate - where decisions are made quickly and in response to market demands.

Salary is negotiable, based on experience, but the package will include share options and other perks typical for a start-up.

Ultimately, by helping to transform healthcare access, you will contribute to the UN sustainable development goal of "ensuring healthy lives and promoting well-being for all".