Danish Speaking Team Leader - Malaga, España - Webhelp

Webhelp

Empresa verificada

Malaga, España

hace 4 semanas

Publicado por:

Isabel García

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Descripción

Location

Málaga, Spain
Language
Danish***
Description:
Team Leader

As Team Leader you will be responsible for coaching, supporting and the continuous development of your team.
General tasks

Keep an overview of the team, insure attendance and absence is managed
Insure that efficiency of the team complies with given SLAs
Guiding team members so they reach agreed KPIS and Quality standards

with team member on a weekly basis- Deploy and follow up on development plans with team members

Hold team meetings
Lead or assist with team training
Escalate any potential issues to Head of Account
Manage Daily Reporting
Prepare MSRs with Head of Account
Ensure team are motivated
Create a positive and engaging work environment

Specific tasks and Responsibilities
Your input is crucial and will contribute to a customer focused and efficient production creating a positive environment.

There are high demands to deliver, the ability to understand the different situations and identify activities that need action, both in the short term and in the long term is expected.

It is necessary that you know the overall objective, since you should know which SLA's & KPI's you need to focus on and work with your team to improve. You are to bring a positive approach to develop your employees and give them the very best chance to succeed in reaching their goals.

Hours and Benefits

Fulltime contract: 39 hours/week
Schedule: Monday to Friday 09:00 17:00
Salary for 39 hours: base salary of 29,400 Euros gross/year + bonus up to 2,400 Euros gross/year
Ongoing training
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

Native level Danish language skills
Good command of English language
Group leadership skills
Ability to coach
Excellent verbal communication skills
Flexible attitude
The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ DENMARK