Customer Service Specialist – Trilingual FR&ENG + ITA/DEU/GER - Barcelona, España - Talented International

Descripción

Our client is dedicated to improving healthcare by providing fast and accurate medical equipment. They are committed to developing innovative solutions that address complex health challenges worldwide. As a member of their team, you will have the opportunity to make a significant impact on a global scale in a supportive environment that encourages professional growth.

The Trilingual Order Manager/Customer Service Specialist plays a key role in managing customer orders, resolving complaints, handling invoices, and addressing customer issues for various countries in Europe. The focus is on delivering excellent customer service through effective communication, issue resolution, and a commitment to continuous enhancement. The goal is to become a leading provider of interconnected diagnostic solutions.

Key Responsibilities:

• Process and monitor customer orders, troubleshoot delivery challenges, and work towards improving On Time Delivery performance.
• Manage and resolve customer complaints, investigate root causes, and prevent recurring issues.
• Handle invoice management and disputes in collaboration with the Accounts Receivable team.
• Manage the processing of credit notes accurately.
• Resolve customer inquiries promptly and ensure high levels of customer satisfaction.
• Collaborate with other departments like Demand Planning, Logistics, Finance, and Tech Service to enhance overall customer satisfaction.
• Handle incoming calls, correspondence, and routing to the appropriate departments.

Requirements:

• Prior experience in a customer-facing role.
• Familiarity with ERP systems (e.g., SAP), CRM systems (e.g., SFDC), and Microsoft Office tools.
• Strong attention to detail and ability to understand sales agreements, proposals, and orders.
• Fluency in French, English, and a third language (Italian, German, or Dutch) both written and spoken.

Benefits:

This position offers a hybrid work model, allowing flexibility between on-site and remote work. More details will be provided during the interview process.

Join our client and be part of a global team dedicated to achieving customer success.