Service Management and Cmdb Analyst - Barcelona, España - EcoVadis

EcoVadis

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Company Description

Work smart, have fun and make an impact_

EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

If you have questions about the company or open roles you can Chat with an insider

Job Description:

As we are expanding our team and scope, we are looking for an IT enthusiast with experience in cloud technologies, that would help us enhance our Service Management team.

As a Service Management & CMDB Analyst, you will be responsible for administering and executing the configuration management process and ensuring CMDB data integrity within the Service desk.

This role works closely with the Jira System Admin and all process owners within Service Management Team.

Assisting in developing standard IT configuration management methodology;
Supports the Service manager in the development of CMDB policy, processes, and knowledge base;
Works with the Service manager, to improve Customer data integrity regarding classes, naming conventions, attributes, data sources, and relationships;
Maintains Customer data to ensure CMDB accuracy and completeness;
Works with other ITSM processes to understand new requirements and identify how Configuration management can support;
Perform System Development Life Cycle activities required to enhance the Jira Service Management platform.

Qualifications:

Expert knowledge of IT Configuration and Asset Management processes;
Knowledge of Jira Service Management CMDB;
Understanding of Jira Service Management and Service Mapping tools;
Solution Oriented mindset & be able to provide recommendations for the current and future platforms;
Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change;
Excellent analytical, and problemsolving skills in maintaining CMDB data integrity;
Able to generate reports for KPIs;
Strong organizational skills;
Excellent collaboration, customer service, and communication skills to work in a team environment;
Able to work quickly and effectively under pressure and handle multiple priorities simultaneously.

Education and Experience

Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related equivalent IT field preferred;
ITIL 4 Foundation v4 certification is a must;
ITIL 4 Specialist v4 certification is an advantage;
1+ year of Jira Service Management IT Operations experience;
1+ year in the configuration of CMDB related to the Service desk;
Working with Atlassian products would be an advantage;
Open to working in an international, multilingual environment;
Proficient in English;
Good written and verbal communication skills.

Additional Information

Place of work:
Barcelona or Remote from Spain

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand-new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones

In return for your expertise and energy, we offer:

Working organization benefits:

Casual and very friendly work environment
Hybrid work organization (from the office or from home)
Flexible working hours
Home office allowance program
IT equipment allowance
Working from anywhere policy
Opportunity to work in a truly international atmosphere

Compensation benefits:

Base salary + variable compensation plan
GRSP and TFSA matching program available
Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

Health, Wellness, and Dental Benefits
Free virtual Yoga/Pilates

More:

Employee referral bonus policy
Paid employee volunteer day
Paid moving day (1/year)
Access to online learning library
Virtual and inperson team building events
Coworking space with various services + opportunity to work in different locations (Europe and International)