Mobility Solutions Agent, Dutch - Barcelona, España - Bosch Group

Bosch Group
Bosch Group
Empresa verificada
Barcelona, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción
Company Description

We are a Bosch company but we do not produce tangible objects such as DIY tools or car parts. Service is our product.

We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.


Put simply:

We take over some operations from other companies and run these for them, allowing them to focus on their core business.

We do so using future oriented technologies such as RPA, cognitive robotics or artificial intelligence.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units.

What we do?

We complement any product with a solid service delivered 24/7 across all channels or design new service models, optimally fitted to the needs of end-customers.

We ensure that each interaction with end-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.

The list of our services is truly endless.


To name just a few:

We save lives with our back-to-back management of eCall in cars, monitor international cargo, get people out of broken-down elevators, manage social media interactions, run the IT hotline for Bosch or simply are the voice of customer service or technical support.

We in the Bosch Group

As part of the Bosch group, we operate in one of its four main business areas - the Building and Energy Technologies unit.

There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

We were responsible for contacts with clients and third parties (e.g. technicians).

We specialized in the service around the security product, which laid the ground for becoming a Bosch unit in its own right, specializing in service and Customer Experience.


Job Description:

Archimedes had one of his best ideas in the bath.

We know that good ideas can arise anywhere and, with our flexible working policy, you can work in a way that suits you, your project and your team.


Ready to learn, grow and inspire others? We are looking for our new Content Manager to impress our clients and develop true and meaningful relationships with them.


In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, and the cherry on top: With us, you can develop as an expert, leader, in agile teams or projects, switching functional areas, projects or functions.

There are many options open to you and many ways you can define your career. Whichever direction you choose, we'll help get you there.

As a Customer Representative some of your daily responsibilities will be:

  • Providing Concierge Services to clients: Personal assistance for information and bookings on the move. The Bosch Concierge Service provides a personal assistant that can access recommendations, reservations, weather reports and travel advice in a matter of seconds
  • Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.
  • Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.
  • Coordinate Roadside Assistance for drivers: Bosch Roadside Assistance provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, Your mission will be to arrange the appropriate assistance services. If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.
  • Track stolen vehicles: Bosch has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle. As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking
What we offer

  • Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
  • A full time job, longterm contract: Spanish Indefinido with a 30 days trial period.
  • Work five days per week, including working on weekends. Two weekends per month are OFF.
  • Work from home (teletrabajo) available. Working from other locations, including working from other European Union countries up to 15 days per day is permited.
  • Expert trainers will guide your training during your first weeks, and you will be assigned an 'Onboarding Specialist' to help you on your onboarding phase to BOSCH.
  • Free and confidential ps
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