Account Associate, Network Growth - Barcelona, España - EcoVadis

EcoVadis

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Company Description

Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

Your responsibility would be to ensure the acquisition of new French and Southern Europe suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.

You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us.

This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

Identify and target "high value" customers (i.

e outreach with customized approach) and take appropriate steps to
engage them successfully by using Sales tactics:

Manage, monitor and drive your portfolio to maximize conversion

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Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow:

Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
Capture and record internal and customersourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU's (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
Additional responsibilities related to the function may be required

Qualifications:

Passion for excellent customer service
Comfortable dealing with unhappy customers
Experience in sales or upselling/inside sales preferred comfortable with proactive outreach to EcoVadis network members
Ability to interpret data to identify actions
Fluent in French & English. Other languages such as Portuguese are a strong plus
Digital marketing experience a plus
Comfortable presenting to large groups
Team player
2+ years experience in a customer facing role
Autonomous and proactive
Experience with Salesforce or CRM software preferred
Comfortable working in a fast paced, highgrowth environment
Enthusiasm and motivation to improve customer experience
Proactive in suggesting, designing and implementing ideas and improvements

Additional Information

Targeted starting date:
July 2023

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.

So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:

Working organization benefits:

Casual and very friendly work environment Hybrid work organization (from the office or from home)
Flexible working hours
Home office allowance program IT equipment allowance
Working from anywhere policy (3 months per year)
Opportunity to work in a truly international atmosphere

Compensation benefits:

Base salary + variable compensation plan
GRSP and TFSA matching program available
Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

Health, Wellness, and Dental Benefits
Life Insurance, Critical Illness, Accidental death, longterm disability insurance : 100% supported by the company
Free virtual Yoga/Pilates

More:

Employee referral bonus policy
Paid employee volunteer day Paid moving day ( 1/year)
Access to online learning library Virtual and inperson team building events
Co working space with various services + opportunity to work in different locations (Europe and International)

A new job with purpose awaits you

Can the hiring process be adjusted to suit my needs? Yes.
**Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.