Store Manager - Milano, Salamanca provincia, España - PDPAOLA

PDPAOLA

Empresa verificada

Milano, Salamanca provincia, España

hace 2 semanas

Publicado por:

Isabel García

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Store Manager (Milano)
Milano - Publicada el 22 de febrero de 2023

Descripción

Are you looking for the retail job of your dreams? If you are passionate about customer experience, jewelery and styling, we are looking for the best team to join our London Retail family.

We are currently looking for a STORE MANAGER for our new opening in Milan. More details on the new opening... coming soon

What will your day to day be like?

Customer Centricity:

In accordance with PDPAOLA's values, you must provide premium and exceptional service to our customers, as well as provide them with a unique 360o shopping and branding experience, since they are our greatest treasure.
Motivate and coordinate the team and ensure the achievement of the objectives set, both in terms of billing and customer satisfaction.
Followup and loyalty through telephone or written contact, inviting our customers to return to the store.
Ensure that the team and customers are always up to date with instore and brand events, and that they participate in PDP Community moments.
Participation and support in the events and acts that take place in the store.
Inform the AM about the purchasing trends and needs of the client, in order to report it to the Product team.
Store opening and/or closing.

Operational duties:

Supervision and support in Visual Merchandising tasks, ensuring a Premium brand image and experience.
Supervision and support in the daily functions of organization, order, replacement and cleaning.
Control and organization of reception of orders, returns, transfers, etc.
Excellence in the organization of the BoH.
Ensure that all security procedures are followed in the store and at BoH, in order to minimize theft and robbery.
Total responsibility for the organization, control and results of total and partial inventories.
Identify and analyze points for improvement throughout the customer experience process, replenishment, inventory, etc. and give feedback to the AM.
Ensure optimal store coverage based on traffic and key sales periods.

Team management:

Lead the team in their professional development to achieve store objectives.
Motivate, train and manage the team by implementing action plans and followup and feedback meetings.
Ensure that the values and culture of PDPAOLA are present in the store environment.
Ensure compliance and monitoring of all HR policies.
Management and organization of the team.

Reporting:

Daily, weekly and monthly reporting providing insights on the store, the team and the environment.
Study and monitoring of sales documents and KPIs.
Control and monitoring of transfers.

Why should you join our team?

We are a growing international brand where you can develop your professional career and contribute all your potential.
We define ourselves as nonconformists by nature, we encourage continuous improvement and the contribution of different ideas and opinions. We are looking forward to hearing all your proposals
People First is our motto Every person counts
We work as a team and with great passion in everything we do, within a very pleasant environment.
We are a team that share the same values and common goals.

What do we offer you?

Dynamic and young environment.
Competitive remuneration package.
Professional career plan in a growing company.
Continuous training.
Stable project.
Corporate discounts

Requisitos mínimos

How would we like you to be?

We are looking for a person with commercial orientation and customer management, enthusiastic, proactive and positive, flexible and empathetic, with attention to detail and sensitivity for the product and the brand.

Professional experience of at least 5 years in retail, 3 as Store Manager in the fashion, beauty, accessories or luxury sector, managing retail from the store.
Native Italian and Advanced English.
Organized, decisive person with high communication skills.
Experience in management, coordination and team building.
Leadership capacity to create a pleasant and motivating work environment.
Person with the ability to suggest changes in the store and make proposals that improve both the experience and the commercial results in the store

Detalles