International Program Manager - Madrid, España - Swiss RE

Swiss RE

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

About the Team

We are a diverse and very motivated team committed to thrive and succeed in the task of making this business unit a success and further establish Corporate Solutions as a strong brand name in the global international program business market.

Our team provides mentorship to Producing Underwriters in structuring their programs, in compliance with local regulations, laws and market practices.

We ac as key enablers for business growth, smooth operations, for service delivery upon high standards across the globe and for generating a positive client experience.

About the Role

A key success factor of this role is deep knowledge of Insurance International Program Business, experience of working with strategic and operational functions across the organization globally to ensure adherence to our agile operating model.

Being responsible for resolution of sophisticated and non-standard international program structures, an IPM is required to be a creative, solution oriented and open-minded person.

The main responsibilities are to ensure advisory to all business partners on international programme structuring and expert knowledge as well as service delivery standard processes along the entire value chain, support evolution of technical capability building in an agile set-up and to secure the upskilling of our colleagues within International Programs and cross-functional.

Support to Producing Office communities in the interaction and liaising with prospective and existing brokers and clients
Support to Portfolio teams on the business exception referral process with International Business leadership and governance functions
Development and ownership of standard operating procedures for program business and collaboration with Business Excellence to disperse guidelines and directives for international business
Supervising and reporting on operational program performance endtoend and engaging Operations and Risk Management on service delivery issues and breaches of guidelines
Liaison with International Network Management, International Financial Management and Claims Operations to understand service status and cash flow positions on customer accounts and portfolios. Addressing issues to solve problems quickly and drive actions to improve service quality on a longerterm basis
Identification of market trends and demands for international business across all segments, including additional lines of business, to support improvements of product and proposition
Support the wider International Programs community in the gotomarket approach and new product launches to achieve globally consistent service delivery long term
Acting as escalation point and advisor for solutions on nonprogram cross border business

About You
Our new colleague should have a consistent track record in delivering insurance products and services to large commercial or corporate clients in the region and/or globally, as well as help develop innovative customer value propositions or serviced program clients

You have significant work experience in the primary insurance sector in underwriting, account management in the region; proven work experience in Insurance International Program business (10+ years).
You demonstrate clientcentricity; daring "cando" demeanour and are confident in leading discussions with clients related to our products, services and performance in the international business arena
You have successfully worked in performance managed business environments, are goaloriented in your approach and delivery and keen to drive actions with internal and external parties, assuring high levels of service quality and fast responses
You are familiar with legal, regulatory and compliance frameworks for primary insurance across multiple international markets
You are keen to improve established processes and drive our business model to the highest levels of efficiency.
You have a general understanding of IT related standard methodologies and processes
You are confident in delivering training & coaching sessions on international program topics to business partners and colleagues
This role might require some travel activity
Minimum of a university degree or equivalent

About Swiss Re Corporate Solutions
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking