Assistant Residence Manager - Madrid, España - Yugo
Descripción
Overview:
Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students.
This role requires a hands-on approach to work, ensuring we deliver a cost-effective facilities and maintenance services.
While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.
Responsibilities:
Reporting to the Residence Manager here is a snapshot of what you will do;
- Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly
- Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets
- Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential
- You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team
- Manage 'the good' and turn around the 'not so good' meaning you will handle complaints and offer excellent customer service to your students
- Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers again here is that winning personality
- Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around
Qualifications:
Sound good so far? Here's what you'll need;
- Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
- Passion to ensure that students literally have the best experience of their lives whilst living with us a
- Demonstrates behaviours consistent with our values of integrity, commitment and energy
- Experience within a fast paced, target driven environment with strong focus on sales and marketing
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