Operations Manager, City Ops - Barcelona, España - Sonder

Sonder

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents.

Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away.

From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

The Operations Manager's ("OM") mandate is simple but challenging: Own our day-to-day operations throughout the market and ensure our guests have the best experience possible.

The OM oversees all aspects of hospitality operations.

You will be responsible for ensuring that guest needs are met and that every Sonder meets brand standards of functionality and cleanliness.

You will develop relationships with housekeeping companies and other vendors, as well as manage a team of hourly hospitality staff to meet these goals.

We're growing incredibly quickly and need someone who breathes hospitality, operations, and start-up life to build a team, develop processes, and scale them as we grow.

AT SONDER YOU WILL:

Work closely with the General Manager and/or Senior Operations Manager to build and improve operations
Build and improve a worldclass team of operations and guestfacing staff
Develop, refine, and scale processes as we grow to 1000+ units
Work hard to drive down costs and improve continuously
Collaborate crossfunctionally with our HQs to optimize strategies and tactics
Build a culture of "hospitality everywhere" among our guest operations team
Manage a team of amazing frontline team members including coaching, training, and career progression support
Serve as acting 'manager on duty' (MOD) outside of normal business hours when required

WHAT WE LOOK FOR:

A disciplined worker who can _DO WHATEVER IT TAKES_ to get the job done
Previous professional experience in hospitality operations
Previous management experience
Past experience with early

- or mid-stage startups

Project management experience either in industry or in hospitality consulting
A proven ability to handle ambiguity in the absence of defined systems and processes
Experience with RFPs, contract negotiation, and management of external partners
Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees
A creative thinker that challenges assumptions and wants to participate in changing the hospitality landscape
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)._

We also have great benefits to make your life easier so you can focus on what you're best at:

Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.