Technical Support Engineer - Barcelona, España - Page Personnel España
Descripción
Work cases with different issues reported by customer, asking for additional logs and command results if needed.- Establish a diagnosis within 30 minutes after case reception.
- Diagnose the logs and information available and create a technical analysis for the field engineer to go onsite and execute.
- Assist remotely technician executing the technical analysis, supporting him for additional questions, maintaining ownership and accountability, or in some cases executing himself the Action Plan in customer premises.
- Maintains current knowledge of new product upgrades and features.
- Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers in case of case not covered through our standard contracts
- Performs other duties as assigned.
- Ability to read and interpret documents such as OEM guidance documents, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Bachelor Degree in in Electrical/ Electronics/ Mechatronics/ Robotics Engineering.
- Minimum 35 years related work experience in multivendor products such as servers storages and network equipment's.
- Knowledge of Servers, Storage and Networks environment (DELL/IBM/HPE etc)
- Systems administration (Unix, Linux and/or Windows Servers) is an added advantage.
Oportunidades de carrera y desarrollo profesional.
The Technical Support Engineer will provide technical support to calls opened by our customers, offering log analysis and technical support as per internal processes.
Technical Support Engineer (remote + onsite)
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