Program Manager - Barcelona, España - Alight

Alight

Empresa verificada

Barcelona, España

hace 5 días

Publicado por:

Isabel García

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Descripción

Our story
At Alight, we believe a company's success starts with its people.

At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight.

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Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose.

Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

The Programme Manager is responsible for delivery of large scale, high impact, global Service Readiness programmes.

In the main the delivery scope will be to implement HR/Payroll services to clients but the scope will vary depending on the business requirements.

Delivery Key responsibilities:

Manages the end to end project life cycle for ALIGHT global programmes ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.
Manages programme deliverables, scope and expectations actively communicates and engages with sponsors, Project Boards, upper management and executives
Interfaces independently with all functional and business areas/ groups affected by the project, including senior and/or executive management
Works closely with Resource Managers to ensure adequate allocation of resources to programmes is being managed
Develops and tracks to detailed plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
Makes programme decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed
Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings
Employs and promotes best practice methodologies working within a framework that includes process definition, templates, tools and ALIGHT's standards
Manages a significant budget working closely with the finance team to manage and report on the project financials including the estimates created during the funding process, the ongoing allocation of financial resources and the regular reporting of the state of the project financials
Ensuring Csat meets the agreed target, taking ownership with the AD, to drive improved customer satisfaction at both a project and exec level
Monitors the project deliverables are within ALIGHT's standard delivery model and deviations are identified and reported and resolved effectively
Working with third party providers to deliver contractual commitments
Develop the team to achieve outcomes acting as a coach and a mentor to develop individuals.
Create strong morale in the delivery team and manage conflict resolution
To ensure that compliance to ALIGHT standards is adhered to across the projects being delivered and take action as required to ensure compliance is enforced
Take decisions as needed and ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness
To share best practice and key learnings to support continuous improvement and foster a learning culture and environment
To deliver project reporting and maintain systems of information in accordance with ALIGHT standards
Build relationships at both a transactional and strategic level to support the achievement of key outcomes and joint goals
Identify and solution business growth opportunities
Develop new approaches and solutions as part of a continuous improvement cycle.
To ensure that commercial protection exists during contract negotiation and as part of ongoing change management.