Customer Support - Barcelona, España - AptarGroup, Inc.
hace 3 semanas
Descripción
Date:
Nov 22, 2023
Location:
Torello, B, ES, 08570
Company:
Aptar Group
customer support representative
- PURPOSE:
- Understand customers and care about them to ensure the highest level of Customer Satisfaction
- Meet and even exceed customer's expectations by providing outstanding service to them to have a strong and trustful partnership in place.
- Having a "Customer Centric Mindset" in providing full service and support to our customers in a proactive way
PRIMARY RESPONSIBILITIES:
- Active manage and care about customers within Closures EMEA.
- Order Management (Order Processing, Coordination & Monitoring).
- Forecast & Demand Management.
- Planning and coordination of customer shipments & collections in coordination with customers and internal stakeholders.
- Manage customer stocks according to the principle of optimized working capital (Management of overdue stocks etc.)
- Manage all kind of customer agreements, requests and issues (coordination of claims & samplings, questionnaires, specification & pricing updates etc.)
- Manage Intercompany Business (pricing, sampling, orders, etc.)
- Active Involvement in local as well as regional projects related to Customer Service
- Your profile:
- Education in industrial management and/or college degree in business administration
- Very good language skills (spoken & written) in Spanish, English and French
- Strong communication skills & problem solving mentality
- Being a Team Player and ability to work within a multicultural environment
- Customer Centric Mindset
- Good MS-Office and SAP knowledge (Sales Order Management, BI, IBP, C4C/CRM)
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