Customer Service Holland Market - Barcelona, España - Catenon

Catenon

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

FUNCTIONS:

This position Customer Service Holland Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.

Customer services must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.

Essentials Responsibilities:

Manage customer service activities to ensure excellent service
Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
Support customer requests, act as a central contact for any question
Participate and engage in continuous improvement efforts to drive order process quality and efficiency Requirements
Bachelor's Degree preferably in business/ or supply chain management plus 2 4 years' experience
Customer service knowledge
Skills in Microsoft Office.
SAP knowledge Fluent in English language (C1) + Holland Language.