Port Delivery Admin Agent - Palma de Mallorca, España - TUI Group
Descripción
Palma, Spain-- Onsite
- Fixed term
- Full Time 39Join our Operations & Delivery team as a
Port Delivery Admin Agent in
Palma de Mallorca where you will be the main point of contact for the team members, collaborating departments and suppliers for operations.
- You will work as a team responsible for the administrative tasks of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.
- Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.
- If you have got the
right to work in Spain and speak English, keep on reading
- You can find all necessary documents here.
ABOUT OUR OFFER
- A job at TUI offers more than your basic salary which already starts at € gross per year.
- 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
- Discounts and multiple offers with TUI Club De Benefits.
- Option to obtain a discounted private health insurance.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise
ABOUT YOU
- You have knowledge, experience and understanding of daily planning and operations in the cruise business.
- You are a confident decision maker, even when working under pressure.
- Excellent communication skills, both verbal and written, in English, plus fluency in the local language.
- You have a proactive guest service mindset with a clear focus on quality and efficiency.
- Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
- You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
- Driver's license is a plus
ABOUT THE JOB
- Arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process.
- Handling correspondence with clients together with the Supervisor/ Team Manager.
- Closing all invoicing and data loading procedures.
- Keeping constant contact, reserving, and updating providers accordingly.
- Assist on liase with ships and respective operations onboard teams to review, update and arrange all final details, according to preapproved itineraries.
- Overseeing Operation during call day and Support, gather and feedback information of any incidents or accident that may occur.
- Help to ensure all reservations are managed in detail and suppliers receive them on time.
- Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
- We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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