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    Technical Program Director - Madrid, España - Santander

    Santander
    Santander Madrid, España

    hace 3 semanas

    Santander background
    Descripción
    Technical Program Director - Assisted ChannelsCountry: Spain

    We are the % digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process.

    We are building a Customer focused and technology driven platform for the

    Assisted Channels. Our mission isto create a new enhanced way of working in Branches and Contact Centers, and we are on the lookout for professionals that will make a difference on the currentworld

    Responsibilities:

  • Manage and coordinate programs focused on assisted channels transformation, to address the bank's requirements and customers' needs.
  • Monitor all project activities and timelines, reporting progress and identifying potential delays.
  • Collaborate with all stakeholders within the infrastructure, operations and end user technology teams and the bank domains to manage expectations and ensure smooth delivery.
  • Create and maintain all required project documentation.
  • Maintain a constant assessment of project risks, contributing to the development of mitigation strategies and ensuring the tracking and managing of raid logs.
  • Ensure all project deliverables meet established quality standards by following quality control processes.
  • Work closely with the Software Director of the program fostering collaboration with the team involved and ensuring successful project delivery.
  • Oversee the integration of cutting-edge technologies to enhance program efficiency and effectiveness.
  • Manage the program's tech budget, ensuring cost-effectiveness and optimal resource allocation.

    • Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related fields are desirable.
  • Proven experience in program technology leadership for banking sector related with assisted channels (call center, branch, retail, etc.).
  • Strong project management skills and ability to meet deadlines in a fast-paced environment.
  • Excellent communication skills to interact with both technical and non-technical stakeholders.
  • Strategic thinker with a proactive and solution-oriented approach.
  • Previous experience working under agile methodology.
  • Excellent Knowledge of performance evaluation techniques and key metrics.
  • Outstanding knowledge of data analysis, reporting and budgeting.
  • An analytical mindset with great problem-solving abilities

    • Would you like to grow with us? Join our team

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